Earthly Comfort Home Return Policy

At Earthly Comfort Home, your satisfaction is our top priority. Please familiarize yourself with our return policy to ensure a seamless shopping experience.

Returns: Upon receiving your product, returns are not accepted unless the item received is incorrect or damaged.

Incorrect Items: If you receive an item different from what you ordered, please notify us within 48 Hours of delivery. We will promptly arrange for the correct item to be sent to you, with no additional charges.

Damaged Items: If your product arrives damaged, inform us within 48 Hours of delivery. Provide detailed photographs of the damage, and we will expedite the replacement process.

Exchanges: Exchanges are available for damaged or defective items within 7 days of delivery. Initiate an exchange by contacting us promptly. We will arrange for a replacement item based on your preference.

Warranty Claims: For warranty claims, please contact the manufacturer directly to initiate the process or review the full warranty policy. If you encounter difficulties finding warranty or manufacturer contact information, feel free to contact us at earthlycomforthelp@gmail.com for assistance.

Special Orders: Special Orders, confirmed within the initial 72 hours, are non-refundable and non-cancellable. They are customized for you and cannot be returned or exchanged. To see full policy on special orders visit this page:  Special Order Policy - Earthly Comfort Home

Cancellation Policy: Orders can be canceled within 24 hours of purchase for a full refund. Cancellations after 24 hours are subject to a 20% restocking fee.

Refunds: We do not offer refunds. All sales are final. However, if you receive an incorrect item or encounter any issues, please notify us within 24 days of delivery to initiate the exchange process. We will happily exchange or replace the damaged product.

Responsibility for Product Fit: Customers must ensure products fit their space. Charges for return transportation or delivery back to the store are the customer's responsibility.

Contact Us: For any inquiries or concerns, please contact our team at earthlycomforthelp@gmail.com. We are here to assist you.

Thank you for choosing Earthly Comfort Home. We are committed to creating a comfortable and beautiful living space tailored to your preferences.

Earthly Comfort Home Made Right Guarantee Policy

At Earthly Comfort Home, we are committed to ensuring that your shopping experience is as satisfying and stress-free as possible. Our Made Right Guarantee Policy is designed to provide you with peace of mind, knowing that your product will arrive in pristine condition. In the unlikely event that your product is damaged upon delivery, we've got you covered.

How it Works:

1. Notification: If you receive a damaged product, please take a clear picture of the damage and email it to us at earthlycomforthelp@gmail.com within 48 hours of delivery. This step is crucial to initiating the resolution process promptly.

2. Assessment: Upon receiving your email, our dedicated team will promptly review the provided images to assess the extent of the damage.

3. Resolution: If the damage is confirmed to have occurred during transit or delivery, Earthly Comfort Home will take full responsibility for the issue and offer a suitable resolution. This may include a replacement of the damaged product or a refund, depending on the nature of the damage and product availability.

Exclusions:

While we strive to uphold the Made Right Guarantee Policy for all our customers, there are certain exclusions to be aware of:

• Damage caused by mishandling or misuse of the product after delivery.
• Failure to notify Earthly Comfort Home of the damage within the stipulated 48-hour timeframe.
• Damage resulting from acts of nature or unforeseen circumstances beyond our control.

Our Commitment:

Earthly Comfort Home reserves the right to refuse the Made Right Guarantee Policy if we determine that the damages were caused by actions or negligence on the part of the buyer. However, rest assured that we will always strive to find a fair and reasonable solution to any issue that may arise.

Contact Us:

For any inquiries or assistance regarding our Made Right Guarantee Policy, please don't hesitate to contact our customer service team at earthlycomforthelp@gmail.com. We're here to ensure that you are completely satisfied with your Earthly Comfort Home shopping experience.