Earthly Comfort Home Special Order Policy

At Earthly Comfort Home, we understand that your furniture needs are unique, and sometimes standard offerings don't quite fit your vision. Our Special Order service allows you to tailor your purchase according to your specific requirements. Please review the following guidelines related to Special Orders:

1. Special Order Placement: When you place a Special Order with Earthly Comfort Home, please be aware that these orders are crafted specifically for you and, as such, are non-refundable and non-cancellable once confirmed within the initial 72 hours.

2. Non-Returnable and Non-Refundable: Special Orders are non-returnable and non-refundable. We cannot accept returns on these customized items because they are made specifically for you, in accordance with your unique preferences.

3. Inspection and Acceptance: Upon delivery, it is your responsibility to thoroughly inspect the Special Order items before acceptance. Please ensure that the merchandise fits into the desired location within your home. Earthly Comfort Home is not liable for items that do not fit into the intended space.

4. Defective Merchandise: In the rare event that your Special Order item is defective, please contact us within 72 hours of delivery. We will promptly assess the situation and, if necessary, arrange for repairs or replacements, ensuring your complete satisfaction.

5. Delivery Arrangements: It is essential that you make appropriate arrangements to accommodate the delivery of your Special Order. Measure doorways, hallways, and stairwells to ensure the merchandise can be safely delivered to the intended room. Any additional delivery charges incurred due to obstacles or inaccessible spaces will be your responsibility.

6. Age Requirement: If you are unavailable to receive the delivery, kindly designate a person at least 18 years old to inspect the merchandise and accept it on your behalf. This individual must have the necessary authority to sign for the delivery.

By placing a Special Order with Earthly Comfort Home, you acknowledge and accept these terms and conditions. We appreciate your understanding and cooperation. If you have any questions or concerns regarding Special Orders, please do not hesitate to contact our team. Thank you for choosing Earthly Comfort Home for your unique furniture needs.

Custom Order and Custom Designs Payment Policy

At Earthly Comfort Home, we are dedicated to providing you with exceptional custom orders and unique design options to enhance your space. To ensure transparency and clarity, we have outlined our payment options and corresponding terms below:

1. Payment Options:

We offer three convenient payment options for your custom orders:

a) Payment in Full: Clients have the option to pay for their custom orders in full. In this case, Earthly Comfort Home reserves the right to retain funds equivalent to the cost of materials and labor incurred until the point of reimbursement request. While we may reserve the right to assess cancellations if necessary, our commitment is to collaborate closely with you to reach the most favorable resolution possible in such instances.

b) 50% Down, 50% at Time of Shipment: Clients can choose to pay 50% of the total order amount upfront, with the remaining 50% due at the time of shipment. If, at the point of shipment, a client decides to change their order, Earthly Comfort Home retains the right to retain the initial deposit. We understand that design preferences can evolve, and we will make every effort to accommodate adjustments to the design before shipment to meet your satisfaction.

c) Financing through Affirm: For added convenience, we offer financing through Affirm. Please note that payment matters related to Affirm are solely managed between you and Affirm directly. Should any issues arise with Affirm payments, it is your responsibility to resolve them with Affirm. Nevertheless, our team is always available to assist in any way we can, underscoring our commitment to your overall satisfaction.

2. Customer Protection:

In cases where a customer does not receive their product due to an error on Earthly Comfort Home's part, rest assured that you are eligible for a full refund of any funds expended for the purchase.

3. Lost in Shipment:

While Earthly Comfort Home takes utmost care in packaging and shipping, unforeseen circumstances can sometimes lead to items getting lost in transit. In such situations, we want you to know that while we are not directly responsible for lost shipments, we are dedicated to rectifying the situation to your utmost satisfaction.

At Earthly Comfort Home, your contentment is our priority. We appreciate your trust in us to fulfill your custom orders and design aspirations. This policy is designed to ensure clarity and fairness for both parties involved. If you have any questions or require further assistance, please do not hesitate to reach out to our customer service team. Thank you for choosing Earthly Comfort Home.

Based on 18 reviews
Custom Ocean Table

I ordered a ocean table for my new home. The team is not only extremely talented, but kind and courteous. Everyone from customer service (Soloman) to my delivery and installation (Paul) was a fantastic experience. Not to mention the amazing kitchen table that will be the talking point of my new home. Thank you and I look forward to working with you again!

Thank you so much for taking the time to leave such a kind review. We are thrilled to hear that your custom ocean table exceeded your expectations and that our team provided a fantastic experience for you.


Great piece!

This is exactly what I was looking for. The styling gives it a vintage vibe and it’s solidly built. Either the wood or finish emits a slight smell, but it’s improving with time.

Exactly as hoped

a modern look with a hint of rustic material. perfect for my Santa Fe Home. it is well made, was well shipped, and assembled in no time.

Vanity Table

Shipping was fast. Very well packaged. Great Vanity table. I would order from this company again.

Hi there,

Thank you for taking the time to leave a review. We are thrilled to hear that you are happy with your new Artisan Furniture Chestnut Dressing Table with Foldable Mirror. We pride ourselves on fast shipping and ensuring that our products are well-packaged for a safe delivery. We are glad to hear that you would order from us again. Thank you for choosing our company. Have a great day!


cute little table

Love the little table. We are using it as a coffee table in our living room. It will be so easy to move when we have guests stay on the sofa bed.
I do wish it were about 4 inches taller, but it is still too cute to pass up.

Thank you for your review! We appreciate your feedback about the height and will definitely keep it in mind for future designs.



Buy this!!! Delivered fast and INCREDIBLE craftsmanship! Gorgeous addition to our home. Using it as a TV stand!

Hey Laurie,

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are enjoying your new Chestnut Circular Media Unit and that it has been a beautiful addition to your home. We take pride in our craftsmanship and are happy to hear that it has met your expectations. Thank you for choosing our product and we hope you continue to love it for years to come!


Could have been a few inches wider

Authentic Handcrafted Multi-Functional Bamboo Side Table, Natural

color was not as pictured. much lighter. flat part under rattan is much darker

Handcrafted Large Rattan Firewood Willow Basket w/ Top Handle
Bonnie Schuschereba
Sturdy and beautiful!

Very pleased with your rattan/willow firewood basket. It's well crafted and sturdy. Hoping it will serve us for many years to come! Beautiful addition to our hearth!

We're so glad you're pleased with our basket! Thank you for your kind words.

Beautiful Table

Very happy with our coffee table. It was just what I was looking for, a statement piece that didn't overtake the room.

Thank you for the review! We're glad you're happy with your purchase.

great product!

Nice website, good prices and quality product Also fast shipping at Christmas time!! Love this basket which will be used for toys.

Thank you so much for your kind words! We really appreciate you taking time out of your day to leave us a review. Have a blesed day.

Palm leaf wicker storage trunk

Very good quality. Exactly as shown. Arrived in a timely manner.

Thank you for the kind words Cindy. We're glad to hear you like your Palm Leaf Wicker Basket. Have an amazing day today!

Finally the right size, and worth the wait

I ordered a HANDCRAFTED LARGE RED CEDAR CHARCUTERIE LIVE EDGE WOOD CUTTING BOARD WITH HANDLES as a combination Holiday/Housewarming gift for my daughter as she and her family moved into their new home. Unfortunately, the first cutting board that arrived was narrower than the one I had ordered and just would not be the appropriate size for their kitchen. I submitted a photo of the board with a tape measure showing that the board was the wrong size. The customer service response was appropriately apologetic and was told a new board was being sent out right away and that I should keep the old one as gift from them for their error. The new one has arrived and it is a beauty, well worth the wait. We'll be delivering the gift tomorrow and can't wait to see their faces when they see this wonderful new addition to their kitchen. Great work, Earthly Comfort!

Third times a charm. Thank you for your patience Joe. I'm glad we were able to get you the perfect size.

Beautiful Bench!

this is a beautiful bench, great accent to any room!

Thank you Shavy. We're super happy you like it.

Handcrafted Adjustable South American Walnut Standing Desk
Ashley McNally
Great Quality

These came very fast with great communication from the company. We ordered during a hurricane and they still came within the timeframe. The packaging was phenomenal. We ordered two motorized and two U Shaped desks. They are better than I imagined and easy to assemble. The pictures did not do them justice.

Thank you so much for this! We're really glad to hear that its working out. Reach out to us whenever. Have a beautiful day.

Wonderful staff and site

I had a problem with the order and the staff was VERY helpful in resolving the issue!
All I had to do was use their chat feature right on the product page I was viewing.
Not only that, the staff emailed me with the conversation and followed up on my request.
I was VERY impressed with their customer service.

Thank you so much for purchasing and completementing our customer service. It's very much appreciated. Have an amazing day.