Made to Order Policy

At Earthly Comfort Home, we take pride in offering unique, made-to-order products crafted by our talented partner artisans. A "made-to-order" item is freshly produced upon purchase before being shipped, ensuring that each product is brand new and customized to your specifications.

Payment Terms:

  • Payment is due upon purchase unless otherwise specified.
  • Payment Options can be explored through our partners, Shop Pay or Affirm.

Cancellation Policy:

  • Customers have 24 hours from the time of purchase to cancel their order for a full refund.
  • After this initial 24-hour window, refunds cannot be requested.

Production Timeline:

  • Each made-to-order product will have an expected timeline specified by our customer service representatives.
  • If Earthly Comfort Home fails to ship within the specified timeframe, the customer may cancel the order for a refund.

Communication and Updates:

  • Expect bi-weekly email notifications providing status updates on your order.
  • Our customer service team is available to assist you at any time and typically responds within 24 hours.

Non-Refundable Nature:

  • Made-to-order products are custom-made for you and, therefore, are non-refundable. Please ensure accurate measurements before ordering.

Made Right Guarantee:

  • Your made-to-order products are protected by our Made Right Guarantee policy, ensuring they arrive without damages.
  • In the event of any issues, please notify Earthly Comfort Home at hello@earthlycomforthome within 48 hours after delivery. Please inspect your order upon arrival.

Thank you for choosing Earthly Comfort Home for your made-to-order needs. If you have any further questions or concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority.

Based on 18 reviews
Custom Ocean Table

I ordered a ocean table for my new home. The team is not only extremely talented, but kind and courteous. Everyone from customer service (Soloman) to my delivery and installation (Paul) was a fantastic experience. Not to mention the amazing kitchen table that will be the talking point of my new home. Thank you and I look forward to working with you again!

Thank you so much for taking the time to leave such a kind review. We are thrilled to hear that your custom ocean table exceeded your expectations and that our team provided a fantastic experience for you.


Great piece!

This is exactly what I was looking for. The styling gives it a vintage vibe and it’s solidly built. Either the wood or finish emits a slight smell, but it’s improving with time.

Exactly as hoped

a modern look with a hint of rustic material. perfect for my Santa Fe Home. it is well made, was well shipped, and assembled in no time.

Vanity Table

Shipping was fast. Very well packaged. Great Vanity table. I would order from this company again.

Hi there,

Thank you for taking the time to leave a review. We are thrilled to hear that you are happy with your new Artisan Furniture Chestnut Dressing Table with Foldable Mirror. We pride ourselves on fast shipping and ensuring that our products are well-packaged for a safe delivery. We are glad to hear that you would order from us again. Thank you for choosing our company. Have a great day!


cute little table

Love the little table. We are using it as a coffee table in our living room. It will be so easy to move when we have guests stay on the sofa bed.
I do wish it were about 4 inches taller, but it is still too cute to pass up.

Thank you for your review! We appreciate your feedback about the height and will definitely keep it in mind for future designs.



Buy this!!! Delivered fast and INCREDIBLE craftsmanship! Gorgeous addition to our home. Using it as a TV stand!

Hey Laurie,

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are enjoying your new Chestnut Circular Media Unit and that it has been a beautiful addition to your home. We take pride in our craftsmanship and are happy to hear that it has met your expectations. Thank you for choosing our product and we hope you continue to love it for years to come!


Could have been a few inches wider

Authentic Handcrafted Multi-Functional Bamboo Side Table, Natural

color was not as pictured. much lighter. flat part under rattan is much darker

Handcrafted Large Rattan Firewood Willow Basket w/ Top Handle
Bonnie Schuschereba
Sturdy and beautiful!

Very pleased with your rattan/willow firewood basket. It's well crafted and sturdy. Hoping it will serve us for many years to come! Beautiful addition to our hearth!

We're so glad you're pleased with our basket! Thank you for your kind words.

Beautiful Table

Very happy with our coffee table. It was just what I was looking for, a statement piece that didn't overtake the room.

Thank you for the review! We're glad you're happy with your purchase.

great product!

Nice website, good prices and quality product Also fast shipping at Christmas time!! Love this basket which will be used for toys.

Thank you so much for your kind words! We really appreciate you taking time out of your day to leave us a review. Have a blesed day.

Palm leaf wicker storage trunk

Very good quality. Exactly as shown. Arrived in a timely manner.

Thank you for the kind words Cindy. We're glad to hear you like your Palm Leaf Wicker Basket. Have an amazing day today!

Finally the right size, and worth the wait

I ordered a HANDCRAFTED LARGE RED CEDAR CHARCUTERIE LIVE EDGE WOOD CUTTING BOARD WITH HANDLES as a combination Holiday/Housewarming gift for my daughter as she and her family moved into their new home. Unfortunately, the first cutting board that arrived was narrower than the one I had ordered and just would not be the appropriate size for their kitchen. I submitted a photo of the board with a tape measure showing that the board was the wrong size. The customer service response was appropriately apologetic and was told a new board was being sent out right away and that I should keep the old one as gift from them for their error. The new one has arrived and it is a beauty, well worth the wait. We'll be delivering the gift tomorrow and can't wait to see their faces when they see this wonderful new addition to their kitchen. Great work, Earthly Comfort!

Third times a charm. Thank you for your patience Joe. I'm glad we were able to get you the perfect size.

Beautiful Bench!

this is a beautiful bench, great accent to any room!

Thank you Shavy. We're super happy you like it.

Handcrafted Adjustable South American Walnut Standing Desk
Ashley McNally
Great Quality

These came very fast with great communication from the company. We ordered during a hurricane and they still came within the timeframe. The packaging was phenomenal. We ordered two motorized and two U Shaped desks. They are better than I imagined and easy to assemble. The pictures did not do them justice.

Thank you so much for this! We're really glad to hear that its working out. Reach out to us whenever. Have a beautiful day.

Wonderful staff and site

I had a problem with the order and the staff was VERY helpful in resolving the issue!
All I had to do was use their chat feature right on the product page I was viewing.
Not only that, the staff emailed me with the conversation and followed up on my request.
I was VERY impressed with their customer service.

Thank you so much for purchasing and completementing our customer service. It's very much appreciated. Have an amazing day.