Earthly Comfort Home Shipping Policy
At Earthly Comfort Home, we value your satisfaction and strive to provide a seamless shopping experience. Please review our shipping policy to understand the details of your order processing and delivery.
1. Order Confirmation: Upon placing your order, you will receive an order confirmation email, confirming your purchase and pre-authorization of your credit card. We will check stock availability with our suppliers. If your item is available for immediate shipment (within 5-15 business days), we will process the charges and prepare your order for shipment.
2. Order Shipment: Orders in stock will be shipped within 5-15 business days from the date of your order. You will receive tracking information within 24 hours of your order leaving the warehouse. We utilize trusted couriers such as UPS, FedEx, DHL, and Australia Post for shipping. Please check your email for tracking updates. If you do not receive tracking information within six business days, please contact us at firstname.lastname@example.org.
3. Incorrect Items: If you receive an item different from what you ordered, please notify us within 48 hours of delivery. We will promptly arrange for the correct item to be sent to you, with no additional charges.
4. Damaged Items: If your product arrives damaged, inform us within 48 hours of delivery. Provide detailed photographs of the damage, and we will expedite the replacement process.
5. Cancellations & Refunds: Orders can be canceled within 24 hours of purchase for a full refund. Cancellations after 24 hours are subject to a 20% restocking fee.
6. Shipping Carriers and Locations: We use reputable carriers like DHL, FedEx, UPS, and local postal services based on the size, weight, and your location. For larger orders, we collaborate with a network of freight forwarders. Products ship from various warehouses globally. To determine the shipping origin, please refer to the shipping section on each individual product page. Any queries can be directed to email@example.com.
For any inquiries or concerns regarding shipping, please contact us at firstname.lastname@example.org. We are here to assist you and ensure a delightful shopping experience. Thank you for choosing Earthly Comfort Home.