Earthly Comfort Home Return Policy

At Earthly Comfort Home, your satisfaction is our top priority. Please familiarize yourself with our return policy to ensure a seamless shopping experience.

Returns: Upon receiving your product, returns are not accepted unless the item received is incorrect or damaged.

Incorrect Items: If you receive an item different from what you ordered, please notify us within 48 Hours of delivery. We will promptly arrange for the correct item to be sent to you, with no additional charges.

Damaged Items: If your product arrives damaged, inform us within 48 Hours of delivery. Provide detailed photographs of the damage, and we will expedite the replacement process.

Exchanges: Exchanges are available for damaged or defective items within 7 days of delivery. Initiate an exchange by contacting us promptly. We will arrange for a replacement item based on your preference.

Warranty Claims: For warranty claims, please contact the manufacturer directly to initiate the process or review the full warranty policy. If you encounter difficulties finding warranty or manufacturer contact information, feel free to contact us at earthlycomforthelp@gmail.com for assistance.

Special Orders: Special Orders, confirmed within the initial 72 hours, are non-refundable and non-cancellable. They are customized for you and cannot be returned or exchanged. To see full policy on special orders visit this page:  Special Order Policy - Earthly Comfort Home

Cancellation Policy: Orders can be canceled within 24 hours of purchase for a full refund. Cancellations after 24 hours are subject to a 20% restocking fee.

Refunds: We do not offer refunds. All sales are final. However, if you receive an incorrect item or encounter any issues, please notify us within 24 days of delivery to initiate the exchange process. We will happily exchange or replace the damaged product.

Responsibility for Product Fit: Customers must ensure products fit their space. Charges for return transportation or delivery back to the store are the customer's responsibility.

Contact Us: For any inquiries or concerns, please contact our team at earthlycomforthelp@gmail.com. We are here to assist you.

Thank you for choosing Earthly Comfort Home. We are committed to creating a comfortable and beautiful living space tailored to your preferences.

Earthly Comfort Home Made Right Guarantee Policy

At Earthly Comfort Home, we are committed to ensuring that your shopping experience is as satisfying and stress-free as possible. Our Made Right Guarantee Policy is designed to provide you with peace of mind, knowing that your product will arrive in pristine condition. In the unlikely event that your product is damaged upon delivery, we've got you covered.

How it Works:

  1. Notification: If you receive a damaged product, please take a clear picture of the damage and email it to us at earthlycomforthelp@gmail.com within 48 hours of delivery. This step is crucial to initiating the resolution process promptly.

  2. Assessment: Upon receiving your email, our dedicated team will promptly review the provided images to assess the extent of the damage.

  3. Resolution: If the damage is confirmed to have occurred during transit or delivery, Earthly Comfort Home will take full responsibility for the issue and offer a suitable resolution. This may include a replacement of the damaged product or a refund, depending on the nature of the damage and product availability.

Exclusions:

While we strive to uphold the Made Right Guarantee Policy for all our customers, there are certain exclusions to be aware of:

  • Damage caused by mishandling or misuse of the product after delivery.
  • Failure to notify Earthly Comfort Home of the damage within the stipulated 48-hour timeframe.
  • Damage resulting from acts of nature or unforeseen circumstances beyond our control.

Our Commitment:

Earthly Comfort Home reserves the right to refuse the Made Right Guarantee Policy if we determine that the damages were caused by actions or negligence on the part of the buyer. However, rest assured that we will always strive to find a fair and reasonable solution to any issue that may arise.

Contact Us:

For any inquiries or assistance regarding our Made Right Guarantee Policy, please don't hesitate to contact our customer service team at earthlycomforthelp@gmail.com. We're here to ensure that you are completely satisfied with your Earthly Comfort Home shopping experience.

 

Based on 18 reviews
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Custom Ocean Table

I ordered a ocean table for my new home. The team is not only extremely talented, but kind and courteous. Everyone from customer service (Soloman) to my delivery and installation (Paul) was a fantastic experience. Not to mention the amazing kitchen table that will be the talking point of my new home. Thank you and I look forward to working with you again!

Thank you so much for taking the time to leave such a kind review. We are thrilled to hear that your custom ocean table exceeded your expectations and that our team provided a fantastic experience for you.

-Solomon

Great piece!

This is exactly what I was looking for. The styling gives it a vintage vibe and it’s solidly built. Either the wood or finish emits a slight smell, but it’s improving with time.

Exactly as hoped

a modern look with a hint of rustic material. perfect for my Santa Fe Home. it is well made, was well shipped, and assembled in no time.

Vanity Table

Shipping was fast. Very well packaged. Great Vanity table. I would order from this company again.

Hi there,

Thank you for taking the time to leave a review. We are thrilled to hear that you are happy with your new Artisan Furniture Chestnut Dressing Table with Foldable Mirror. We pride ourselves on fast shipping and ensuring that our products are well-packaged for a safe delivery. We are glad to hear that you would order from us again. Thank you for choosing our company. Have a great day!

Best,
Solomon

cute little table

Love the little table. We are using it as a coffee table in our living room. It will be so easy to move when we have guests stay on the sofa bed.
I do wish it were about 4 inches taller, but it is still too cute to pass up.

Thank you for your review! We appreciate your feedback about the height and will definitely keep it in mind for future designs.

-Solomon

Stunning!!!!

Buy this!!! Delivered fast and INCREDIBLE craftsmanship! Gorgeous addition to our home. Using it as a TV stand!

Hey Laurie,

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are enjoying your new Chestnut Circular Media Unit and that it has been a beautiful addition to your home. We take pride in our craftsmanship and are happy to hear that it has met your expectations. Thank you for choosing our product and we hope you continue to love it for years to come!

Best,
Solomon

K
Authentic Handcrafted Multi-Functional Bamboo Side Table, Natural
Kaya

color was not as pictured. much lighter. flat part under rattan is much darker

B
Handcrafted Large Rattan Firewood Willow Basket w/ Top Handle
Bonnie Schuschereba
Sturdy and beautiful!

Very pleased with your rattan/willow firewood basket. It's well crafted and sturdy. Hoping it will serve us for many years to come! Beautiful addition to our hearth!

We're so glad you're pleased with our basket! Thank you for your kind words.

Beautiful Table

Very happy with our coffee table. It was just what I was looking for, a statement piece that didn't overtake the room.

Thank you for the review! We're glad you're happy with your purchase.

great product!

Nice website, good prices and quality product Also fast shipping at Christmas time!! Love this basket which will be used for toys.

Thank you so much for your kind words! We really appreciate you taking time out of your day to leave us a review. Have a blesed day.

Palm leaf wicker storage trunk

Very good quality. Exactly as shown. Arrived in a timely manner.

Thank you for the kind words Cindy. We're glad to hear you like your Palm Leaf Wicker Basket. Have an amazing day today!

Finally the right size, and worth the wait

I ordered a HANDCRAFTED LARGE RED CEDAR CHARCUTERIE LIVE EDGE WOOD CUTTING BOARD WITH HANDLES as a combination Holiday/Housewarming gift for my daughter as she and her family moved into their new home. Unfortunately, the first cutting board that arrived was narrower than the one I had ordered and just would not be the appropriate size for their kitchen. I submitted a photo of the board with a tape measure showing that the board was the wrong size. The customer service response was appropriately apologetic and was told a new board was being sent out right away and that I should keep the old one as gift from them for their error. The new one has arrived and it is a beauty, well worth the wait. We'll be delivering the gift tomorrow and can't wait to see their faces when they see this wonderful new addition to their kitchen. Great work, Earthly Comfort!

Third times a charm. Thank you for your patience Joe. I'm glad we were able to get you the perfect size.

Beautiful Bench!

this is a beautiful bench, great accent to any room!

Thank you Shavy. We're super happy you like it.

A
Handcrafted Adjustable South American Walnut Standing Desk
Ashley McNally
Great Quality

These came very fast with great communication from the company. We ordered during a hurricane and they still came within the timeframe. The packaging was phenomenal. We ordered two motorized and two U Shaped desks. They are better than I imagined and easy to assemble. The pictures did not do them justice.

Thank you so much for this! We're really glad to hear that its working out. Reach out to us whenever. Have a beautiful day.

Wonderful staff and site

I had a problem with the order and the staff was VERY helpful in resolving the issue!
All I had to do was use their chat feature right on the product page I was viewing.
Not only that, the staff emailed me with the conversation and followed up on my request.
I was VERY impressed with their customer service.

Thank you so much for purchasing and completementing our customer service. It's very much appreciated. Have an amazing day.