Earthly Comfort Home - Return & Refund Policy
Earthly Comfort Home Return Policy
At Earthly Comfort Home, your satisfaction is our top priority. Please familiarize yourself with our return policy to ensure a seamless shopping experience.
Returns: Upon receiving your product, returns are not accepted unless the item received is incorrect or damaged.
Incorrect Items: If you receive an item different from what you ordered, please notify us within 48 Hours of delivery. We will promptly arrange for the correct item to be sent to you, with no additional charges.
Damaged Items: If your product arrives damaged, inform us within 48 Hours of delivery. Provide detailed photographs of the damage, and we will expedite the replacement process.
Exchanges: Exchanges are available for damaged or defective items within 7 days of delivery. Initiate an exchange by contacting us promptly. We will arrange for a replacement item based on your preference.
Warranty Claims: For warranty claims, please contact the manufacturer directly to initiate the process or review the full warranty policy. If you encounter difficulties finding warranty or manufacturer contact information, feel free to contact us at earthlycomforthelp@gmail.com for assistance.
Special Orders: Special Orders, confirmed within the initial 72 hours, are non-refundable and non-cancellable. They are customized for you and cannot be returned or exchanged. To see full policy on special orders visit this page: Special Order Policy - Earthly Comfort Home
Cancellation Policy: Orders can be canceled within 24 hours of purchase for a full refund. Cancellations after 24 hours are subject to a 20% restocking fee.
Refunds: We do not offer refunds. All sales are final. However, if you receive an incorrect item or encounter any issues, please notify us within 24 days of delivery to initiate the exchange process. We will happily exchange or replace the damaged product.
Responsibility for Product Fit: Customers must ensure products fit their space. Charges for return transportation or delivery back to the store are the customer's responsibility.
Contact Us: For any inquiries or concerns, please contact our team at earthlycomforthelp@gmail.com. We are here to assist you.
Thank you for choosing Earthly Comfort Home. We are committed to creating a comfortable and beautiful living space tailored to your preferences.
